Shipping and Returns
Shipping and Returns
Estimated delivery time by country:
Europe 1-4 business days
Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Metropolitan France, Norway, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.
Asia, Middle East 2-7 business days
Bahrain, Brunei, Hong Kong SAR, India, Indonesia, Israel, Japan, Jordan, Kuwait, Lebanon, Macao SAR, Malaysia, Oman, Philippines, Qatar, Saudi Arabia, South Korea, Singapore, Taiwan, Thailand, UAE.
America, Oceania 2-6 business days
Australia, Canada, Chile, Colombia, Mexico, New Zealand, Puerto Rico, United States of America.
Africa 2-6 business days
Egypt, Ivory Coast, Kenya, Mauritius, Morocco, Nigeria, Senegal, South Africa.
Shipping methods
Please note that any order made after 1pm (GMT +1) on Friday and throughout Saturday and Sunday will be dispatched for delivery on the Monday of the following week. Austrian national holidays, local public holidays in Vienna and bank holidays in the shipping destination countries can also lead to delays in deliveries.
In order to guarantee security and speed, all orders are shipped using FedEx Express Service. Once your order has been dispatched, you will receive a tracking number and a direct link by email that will allow you to check the status of your order and follow its progress at the courier´s website.
Deliveries are made between 8am and 6pm and will require a signature to ensure safe and secure delivery of your order.
Multiple addresses
We are happy to deliver your goods to a location other than your billing address within these countries:
• Europe: Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Metropolitan France, Norway, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.
• Asia and Middle East: Bahrain, Brunei, Hong Kong, India, Indonesia, Israel, Japan, Jordan, Kuwait, Lebanon, Macau, Malaysia, Oman, Philippines, Qatar, Saudi Arabia, South Korea, Singapore, Taiwan, Thailand, UAE.
• America and Oceanía: Australia, Canada, Chile, Colombia, Mexico, New Zealand, Puerto Rico, United States of America.
• Africa: Egypt, Ivory Coast, Kenya, Mauritius, Morocco, Nigeria, Senegal, South Africa.
Insurance
All GON goods remain the property and responsibility of GON until delivered to the specified delivery address and payment has been received in full. Items are insured against loss and accidental damage during delivery. In any case, this issue will need to be validated by the courier company.
Should you wish to exchange or return your purchase from GON’s online store, you may do so in accordance with the terms set out in the Exchanges & Right of withdrawal, Returns.
Purchase and secure payment
To purchase an item from GON’s online store, simply select “Add to Basket” on the product page, and then click on the “Checkout” button to finalize your purchase. You will then be directed to our secure checkout area where you can choose a billing address (where we will send your invoice) and a delivery address (which may be different to the billing address, for example: a work address, a company, the address of the person you wish to send a gift to…). The final step is the Secure Payment, where you will be able to select from various payment methods.
Gonvienna.com accepts different forms of payments depending on the country of the billing address. Including:
– Credit Card
– Klarna
– EPS
– Paypal
Once payment has been received and your order has been confirmed, your order will automatically be sent to GON for processing. Confirmation of your order means your acceptance of the whole Terms and Conditions of Sale through GON’sonline store.
You will receive an email with the confirmation and details of your order.
The prices of GON products are shown in Euros including taxes. We reserve the right to change the prices of the products on the www.gonvienna.com website at any time and without prior notice. However, the prices that appear when the consumer makes a purchase will be considered valid.
Any data registered by the www.gonvienna.com website will serve as proof of the transactions carried out between GON and its customers. In the event of a dispute between GON and one of its customers about a transaction carried out through the www.gonvienna.com website, all the data registered by GON e.U. will be considered as irrefutable proof of the transaction.
Stock availability
GON cannot be liable if stock is unavailable at any given time. In the case of an issue with ordered stock, GON will contact the customer within 48 hours after purchase to offer a solution.
Select your country
To ensure that the correct currency, payment methods and shipping conditions for your area are displayed, please select your country from the drop-down menu on the top left-hand corner of the www.gonvienna.com webpage.
Returns
If you would like to Return an item or items purchased from the GON online store, you may do so within 14 working days following the date of delivery. Working days to exercise your right of withdrawal will be counted stated in the applicable legislation of the location where the product is delivered. You will be refunded the amount paid for the item(s) within a maximum period of fifteen (15) days of receiving and approving the Return.
In accordance with applicable regulations, your legal right to withdrawal will not be applicable to orders for:
– The supply of goods manufactured according to customer specifications or which are clearly personalised.
– The supply of goods whose return is not suitable on health or hygiene grounds.
GON will not pay for the delivery cost of returning the item(s) to our Central Warehouse. If you need help for the return, please contact our Service and they will assist with the return.
The article(s) must be in perfect condition, and returned in its/their original packaging, along with all the accessories.
GON will refund the amount paid (excluding any return delivery costs) to the card with which you made the payment. Only the original purchaser of the product(s) can request a return as the refund will be directly made to the card with which the payment was made. This process might take up to 14 days.
Any product ordered from the GON’s online store which has been customized cannot be returned or refunded.
All products purchased from www.gonvienna.com can only be returned from the same country or territory that it was shipped to, as indicated at the order confirmation stage of purchase.
GON will not be responsible or liable if any item(s) you wish to return to GON’s online store is lost, misdirected or delivered late. The customer must bear the risks of shipping their purchase.
In the event an item bought online is deemed faulty, GON reserves the right to either repair, replace or refund the item at no additional cost to the customer and user. GON will address non-conformities within a period of 2 years after the date of purchase. Customers and users will have a maximum period of 2 months to report the non-conformity to GON.