Terms & Conditions

General 

GON e.U., Marc-Aurel-Straße 5/VIII, 1010 Vienna, Austria, phone: +43 676 561 6622, shop@gonvienna.com (hereinafter “gonvienna.com” or “we”), operates an online shop at the internet address gonvienna.com (the “Website”). All orders placed by you via the Website as well as our deliveries and services are governed exclusively by the General Terms and Conditions of Business set out below, as applicable at the time the order is placed. We do not accept any diverging terms and conditions from the customer except where specifically agreed in writing.

We are not willing to enter into dispute resolution proceedings before the consumer arbitration board.

The presentation of products on our Website does not constitute any offer by gonvienna.com for a purchase contract.

By submitting the order form provided on our Website to us you are placing a binding offer for a purchase contract with us. You submit an offer by entering all required information during the ordering process and posting the order form to us by using the button “complete purchase”. Before you submit your offer you will be able to view the details input by you and correct any mistakes in the information provided.

On receipt of your order we will send you an e-mail confirming receipt of your order and stating the details of your order (order confirmation). Please note that our order confirmation does not constitute a declaration of acceptance of your contractual offer but serves for information purposes only.

A purchase contract between you and gonvienna.com will become effective only after we have accepted the offer by dispatching the goods ordered. If payment in advance was chosen as payment option, the goods will be dispatched only after the full amount has been credited to our account.

Gonvienna.com has the right to refuse any offer without stating a reason, especially if there are legitimate grounds to suspect that the goods purchased via the internet are intended to be resold on a commercial basis.

Cancellation Policy

You may repeal your contract of purchase within 14 days without having to state reasons.

The allocated cancellation timeframe is 14 days, effective the day that you or an assigned third party, who may not be the carrier/courier, took said commodities into their possession.

To administer your right to cancel your order, you have to inform us, GON e.U., Marc-Aurel-Straße 5/VIII, 1010 Vienna, Austria, phone: +43 676 561 6622, label@gonvienna.com, by sending us an explicit declaration stating that you are repealing your contract of purchase (for example: by sending us an email). You may use the cancellation template that is attached; however, it is not mandatory to use this template.

It will suffice to send us your notification of repeal within the given cancellation timeframe in order for the 14-day cancellation timeframe to be granted.

Consequences

If you repeal your contract of purchase, we are obligated to refund all payments that we have received from you, including shipping costs (excluding additional shipping costs that result from choosing a different shipping option, other than the regular standard shipping option that we offer) immediately and within 14 days at most, effective the day that we receive your repeal.

The payment method which was used to make the transaction will also be used for the reimbursement, unless we have explicitly agreed to something else. You will not be charged any fees for the reimbursement.

We reserve the right to withhold the reimbursement until we have received the returned items or until we have received your notification that you have returned the items, whichever comes first.

The items have to be sent back to us immediately and no later than fourteen days after the date on which you have notified us of the cancellation of this contract. The extended deadline will be granted if the items are sent back within fourteen days. All return shipments are at our expense.

You are only required to compensate us for any loss in value if the loss in value can be traced back to unnecessary handling, which goes beyond the admissible proofing of the condition of the item, its characteristics and functionality.

Reasons to terminate the cancellation policy

The cancellation policy is only in place if the product bought hasn’t been customised or altered. Personalisation of garments renders the cancellation policy inactive.

Voluntary returns right

Independently of your statutory right of revocation, GON offers you the following voluntary right of return:

All GON products can be returned to GON within 14 days of receipt of the products. However, the right of return only applies to unworn, unwashed and defect-free items from which the labels have not been removed. Any loss of value due to wearing, washing or causing other traces of use as well as removal of the safety label, removal/damage of the original packaging, accessories, etc. will result in the return being rejected, as we cannot offer these items for sale again. In this case, the goods will be returned to the customer without reimbursement of the purchase price.

Return shipments

All return shipments will be at our expense, if the following provisions are complied with.

All return shipments are made solely using the same service as the original delivery (DHL) using the original package. 

Please note that we can only accept returns from the country which the shipment was sent to. If the shipment was sent to Austria, for instance, we can only accept a return from Austria.

In case of a return, we will refund the money onto your account/credit card. Potential losses due to currency fluctuations will not be refunded.

Please send all returns to: GON e.U., Marc-Aurel-Straße 5/VIII, 1010 Vienna, Austria, phone: +43 676 561 6622

This voluntary right of return does not limit your legal rights nor does it limit your right to the above-mentioned cancellation policy.

Prices, product presentation, availability

The prices stated on our Website www.gonvienna.com at the time of your order apply.

The goods offered at gonvienna.com are presented on the Website in the form of digital photographs of the actual products. Minor discrepancies between the presentation and the actual products do not qualify as a defect in the goods ordered.

If you have ordered several items at the same time, the products may be delivered at different times. Shipping charges will be incurred only once in any such case.

Accepted methods of payment

Please pay for your gonvienna.com order by:

• PayPal
• Credit Card
• eps
• SOFORT Banking

Right of retention for commercial transactions

In mercantile trade, the right to the retention of goods and a service disclaimer by the customer cannot be enforced, with the exception of undisputed, legally determined counter claims or claims for damages covered in the same sales contract.

Retention of title

The goods delivered remain property of gonvienna.com until full payment has been made.

Inquiries, complaints

For any inquiries about your order or complaints, please contact us at label@gonvienna.com

Warranty

Claims based on defects in the delivered goods shall be governed by the applicable legal provisions, to the exception that any claims for damages relating to defects shall be subject exclusively to section below.

Liability

We accept unlimited liability for damage caused by intent or gross negligence. Our liability for breaches by ordinary negligence of any major obligations or secondary obligations whose breach puts the achievement of the contractual purpose at risk or whose fulfilment is essential to the due and proper performance of the contract and whose fulfilment customer could reasonably rely upon (“essential obligation”), shall be limited to foreseeable damage characteristic for the contract. We accept no liability for any breach by ordinary negligence of contractual obligations which are not essential obligations.

Nothing in this shall prejudice our liability in the event of fraudulent concealment of defects or a guarantee as to quality, for claims based on the Product Liability Act, and for damage caused by injury to life, limb or health. This shall not entail a reversal of the burden of proof to customer’s disadvantage.

Any exclusion or limitation of the liability of gonvienna.com shall extend also to the personal liability of its employees, members of staff, representatives and vicarious agents.

Governing law, severability

All legal disputes arising out of or in connection with a purchase contract shall be governed exclusively by Austrian law. Place of jurisdiction is Vienna/Austria.

If any provision is invalid, nothing in this shall prejudice the validity of the remaining provisions hereof.